General terms and conditions

Welcome to the website www.zanettapelleterie.it (the “Website”), owned by PELLETTERIE ZANETTA S.R.L. – registered office VIA PORTA PRETORIA N16 – 11100 AOSTA (AO) ITALY – AOSTA Business Reg. € 50,000.00 fully paid – VAT number 00468070073 (“ZANETTA”), operated with the technical and operational support of FILROUGE S.R.L. (the “Service Provider”). Access and use of the Website presuppose the reading, knowledge and acceptance of these Terms of Use by the user. If you do not agree, even in part, with the Website Terms of Use, please do not use it and do not access it.

 

  1. TERMS OF USE
    • INTELLECTUAL PROPERTY RIGHTS

The contents on the Website, such as, by way of example but not limited to, images, texts, photographic material, sounds and videos, documents, logos and any other content, in any format, published on the Website itself, including the web pages, graphics, characters and design are protected by copyright and any other intellectual property right of ZANETTA or any third parties contracted by the same, also through the Service Provider. Reproduction, in whole or in part, in any form, of the Website and its contents, without the express written consent of ZANETTA is prohibited. The user is only authorized to view the contents of the Website and use the services made available. Furthermore, the user is authorized to carry out all those other temporary acts of reproduction, without their own economic significance, which are considered transitory or ancillary, an integral and essential part of the same visualization and use of the Website and its contents and all the others. navigation operations on the Website that are carried out only for a legitimate use of the same.

 

  • LINKS TO THIRD PARTY WEBSITES AND THIRD-PARTY LINKS TO THE WEBSITE

The Website may contain hyperlinks (so-called “links”) to other websites that have no correlation with the Website. Neither ZANETTA nor the Service Provider controls or monitors these websites and therefore does not guarantee in any way their content or data management. The user must therefore carefully read the conditions of use of the third-party sites visited and the related privacy policies, as these Terms of Use and the Privacy Policy refer only to the Website. Furthermore, the activation of links on third party sites to the Website is not permitted, without the prior written consent of ZANETTA. The activation of unauthorized links will legitimize ZANETTA to act for the immediate deactivation of illegitimate links and for the possible recognition of the related commercial practice or unfair competition or action to the detriment of the good name and reputation of the company and the manufactured products. In any case, the activation of deep hypertext links (such as deepframes or deeplinks) to the Website or the unauthorized use of meta-tags is prohibited.

 

  • CONTENTS

Access, use and navigation of the Website are activities that can be freely conducted by users exclusively for personal use and in no way related to any commercial, entrepreneurial or professional activity. The activities of use and navigation of the Website are carried out by the user in total autonomy and therefore ZANETTA and / or the Service Provider cannot be held responsible for incorrect use of the Website. Therefore, if any download activities involve damage to the device used or loss of data, no responsibility can be attributed to ZANETTA and / or the Service Provider, except in cases of wilful misconduct or gross negligence.

 

Furthermore, ZANETTA and the Service Provider decline any responsibility for any damage deriving from the inaccessibility to the services on the Website or service interruptions, deletion of contents, problems connected to the network, to the provider or to telephone and / or telematic connections, to access unauthorized, data alterations, failure and / or faulty operation of the user’s electronic equipment.

 

The user must avoid any improper use of this site as well as avoid the introduction of viruses, troyan horses, worms, logic bombs or other programs or materials that may cause technological damage. Without authorization, you will not have to access the website or the server on which it is hosted or other servers, computers or databases relating to our website. It undertakes not to carry out DoS attacks against this website. Failure to comply with this clause could lead to violations defined by the relevant legislation. In case of non-compliance with the aforementioned legislation, we will inform the competent authorities with whom we will collaborate to identify the perpetrators of the attack. Likewise, in the event of non-compliance with this Article, your authorization to use the website will be immediately withdrawn. We disclaim any liability for any damage or loss resulting from a DoS attack, virus or other program or material that may cause technological damage to your computer, computer equipment, data or materials as a result of using our website or downloading content from the same or that redirect the user to it.

 

The user is responsible for the safekeeping and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against ZANETTA or third parties as a result of the incorrect use, loss, theft of such information.

 

ZANETTA has taken all reasonable steps to prevent content and images from being published on the Website that may be deemed to be detrimental to the dignity, human rights and dignity of persons, in all possible forms and expressions. In any case, if the aforementioned contents are deemed to be harmful to religious or ethical sensitivity or decorum, the user concerned is requested to communicate this condition by following the contact instructions through the Contact page. However, it is specified that any access to content considered harmful or offensive takes place by the user at his sole discretion and at his sole and personal responsibility.

 

1.4. REGISTRATION AND USE OF THE SERVICES

The User may register or subscribe to ZANETTA’s services available from time to time on the Website.

When registering or subscribing to the services, the User is required to provide accurate and truthful information. The User undertakes to promptly inform ZANETTA in the event of any changes to the information provided at the time of registration or subscription in order to ensure that the User can receive the messages sent by ZANETTA or the Service Provider, avoiding such messages being incorrectly transmitted to third parties.

If the User is registered to a service that requires prior authentication (for example, an account or a Wishlist), the User undertakes to immediately inform ZANETTA if he suspects that there has been unauthorized access to his account or that the your password has been breached. The responsibility arising from the use of the account rests exclusively with the User, provided that such use is attributable to it or derives from the User’s failure to adopt adequate password protection measures.

Without prejudice to any other remedy provided for by the applicable legislation and the Terms of Use, in case of violation by the User of the provisions contained in the Terms of Use, ZANETTA and the Service Provider will have the right to cancel the registration or subscription of the User, block his account and / or deny, limit, suspend or revoke the User’s access to the Website and the Services.

 

The User’s registration on the Website, or his subscription to one or more Services, will be effective when the relative procedure is completed.

These Terms of Use, and any subsequent versions thereof that may be published on the Website, will be effective for the entire period in which the User uses the Website or the Services.

 

The User has the right to withdraw freely and at any time from registering on the Website or subscribing to a Service, without having to give reasons; to exercise this right, the User must send an e-mail to shop@zanettapelletterie.it.

 

ZANETTA has the right to terminate or suspend the User’s registration or subscription to a Service by the User at any time, with immediate effect and at its own discretion, in the event of a serious breach by the User of the provisions contained in the Terms. of Use, without prejudice to any other legal right.

 

 

              1.5. INDEMNITY

To the maximum extent permitted by applicable law, the User agrees to indemnify and hold harmless ZANETTA and the Service Provider, as well as their respective managers, representatives, shareholders and employees, from any and all loss, liability, claim or legal request (including the related legal fees to a reasonable extent) that is advanced by a third party and due to the use by the User of the Website and the related services, or in any case deriving from them, in violation of the Terms of Use.

 

             1.6. APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms of Use, as well as any non-contractual obligation deriving from or relating to them, are governed by the rules of Italian law and must be interpreted on the basis of it (with the exception of the rules on private international law); the application of the mandatory rules of the User’s place of residence remains unaffected. All disputes arising from, or relating to the Terms of Use or any non-contractual obligation deriving from them or relating to them, will be devolved exclusively by the Italian courts or by the courts of the User’s place of residence if required by a mandatory rule provided for by applicable law. These Terms of Use may be updated or modified by ZANETTA over time. These changes will come into force as soon as they are published on the Website and, therefore, the user is advised to view this document regularly.

 

  1. GENERAL CONDITIONS OF SALE

2.1. ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE AND CONCLUSION OF THE CONTRACT

ZANETTA offers for sale on the Website the products to final consumers, that is, to adults who purchase for purposes not related to their own commercial, entrepreneurial or professional activity, possibly carried out (the “Customer”). ZANETTA therefore reserves the right to refuse orders from subjects other than the “Customer”.

The contract stipulated between ZANETTA and the Customer must be considered concluded with the acceptance, even if only partial, of the order by ZANETTA. In case of non-acceptance, ZANETTA will promptly notify the Customer.

By placing an order in the various ways provided, according to the order form on the Website (hereinafter, the “Order”), the Customer must read all the information provided to him during the purchase procedure and fully accept these general conditions of Sale.

These Conditions may be printed or saved on durable digital media, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

 

2.2. INFORMATION RELATING TO PRODUCTS AND THEIR AVAILABILITY

The information relating to the Products, together with the Product codes and their price, are available on the Website.

The graphic representation of the Products displayed on the Website may differ from reality; the Customer must therefore rely exclusively on the description of the Product and on the characteristics of it reported on the Website.

ZANETTA reserves the right to limit, at any time, the quantity and / or type of Products that can be purchased on the Website. The style, models and colours of the Products described on the Website may be changed without notice. During the purchase procedure, if it is not possible to process the order due to the unavailability of the ordered Product, the Customer will be notified via an automatic message. ZANETTA is not liable to the Customer in the event of unavailability of a Product if this occurs before the conclusion of the contract.

 

2.3. PURCHASE METHOD

The products offered for sale by ZANETTA are only those present on the Website at the time of placing the Order, as described in the relevant information sheets.

In any case, it is understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics, but differ, for example, in colour and size (also due to the browser and the monitors used to navigate the Website).

The Customer, to place an Order, must fill in all its parts the relative form on the Website and send it following the instructions on the Website itself, after having carefully read these Conditions, as well as the characteristics of the product and / or products he intends purchase, the relative price (including all applicable taxes or duties) and the shipping costs (including any additional costs to be incurred for choosing a faster and / or different type of shipping and delivery from the standard one). The Customer can request an invoice from Customer Service after receiving the shipping confirmation email only if at the time of purchase, he clicked on “Do you want to request an invoice?” and entered the tax code.

ZANETTA will confirm the correct receipt of the Order by replying via e-mail, sent to the e-mail address supplied by the Customer. This confirmation message will contain the General Conditions of Sale and briefly the information on the Right of Withdrawal and therefore all the information contained in the commercial and contractual conditions viewed before placing the Order (the main characteristics of the product, the information details on the price, payment terms, return methods and shipping costs) so as to allow the Customer to review this information.

ZANETTA may not be able to process Orders that are incomplete or inaccurate or in case of unavailability of the products. In such cases, ZANETTA will inform the Customer of the failure to conclude the contract, specifying the reasons.

If the products for sale on the Website are no longer available at the time of receipt of the Order by ZANETTA, the latter will inform the Customer as soon as possible.

In the event of an Order concluded and a price already paid for a product that is no longer available, ZANETTA will refund the Customer, without undue delay, the amount paid and the contract concluded between the parties will be considered terminated.

 

 2.4. PRICES AND PAYMENT METHODS

The prices indicated on the Website are to be considered inclusive of taxes and VAT. Any         shipping costs or payment costs are in any case communicated in advance to the Customer through the Website.

Purchases can only be made through the methods indicated on the Website.

ZANETTA constantly checks the accuracy of the prices indicated on the Website; however, it is not possible to guarantee the absence of errors. In the event that an error is found in the indication of the price of a Product, ZANETTA will reject the order and offer the Customer the opportunity to purchase the Product at the correct price. If the error is found only after the order has been accepted, ZANETTA will offer the Customer the opportunity to cancel the order.

In case of payment made by credit card or debit card, the financial information (such as, for example, the card number and / or the expiry date) will be sent via encrypted protocol to BANCA SELLA S.P.A. or to another banking institution, which provides the related remote electronic payment services, without third parties being able to know them in any way. This information will also be used by ZANETTA solely to follow up on the purchase or for any refund procedure in the event of a return, following the exercise of the right of withdrawal or to report any fraudulent commission to the police.

In no case and at no stage of the payment will ZANETTA be able to know the information relating to the Customer’s credit cards, which will be directly transmitted via a secure connection to the website of the bank that manages the transaction. ZANETTA will not keep such data in any computer archive and therefore in no case can it be held responsible for any fraudulent and improper use of credit cards by third parties upon payment.

The price of the products for sale and the shipping and delivery costs indicated in the Order form will be charged to the Customer only after the shipment of the products themselves. In case of cash payment (if the Payment on Delivery service is active), the price must be paid at the time of delivery.

 

2.5. DELIVERY OF PRODUCTS AND SHIPPING COSTS

The purchased products will be delivered to the address indicated by the Customer in the Order, by ZANETTA and its logistics service providers, at the cost specifically indicated on the Website before sending the Order.

The delivery times of the products may also vary with respect to what is posted on the Website, for reasons not attributable to ZANETTA and not obvious from it. Upon delivery of the products, the Customer is required to sign the delivery note after having duly checked:

  • that the number of packages delivered corresponds to what is indicated in the transport document.
  • that the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

 

Any damage to the packaging and / or the product or the mismatch in the number of packages or information must be immediately detected, by placing a specific indication on the product delivery document to be returned to the courier.

Any problems relating to the physical integrity, correspondence or completeness of the products received should be reported within 7 days of delivery to allow ZANETTA to proceed with the appropriate checks. The above in any case does not affect in any way the right of return or the legal guarantee on the product.

The purchased products are provided with an identification tag with the disposable seal, both must be intact and necessary in case of returning the goods.

 

IMPOSSIBILITY OF DELIVERY:

We remind you that the courier delivers from Monday to Friday during office hours and will attempt to deliver the package for three consecutive working days, leaving a notification each time on which you will find the number to contact him. It is not possible to make appointments for the delivery of the item you have purchased. In the event that the courier fails to deliver the order, the products will be returned to the Fedro warehouse, with a new shipping charge for further delivery.

 

2.6. RIGHT OF WITHDRAWAL AND RETURN

The Customer has the right to withdraw from the purchase contract for any reason, without giving reasons and without any penalty, within 21 (twenty-one) days from the date of delivery of the products.

To exercise the right of withdrawal, the Customer must request it directly online through the appropriate section available in their private area.

In the event of withdrawal, the Customer must return the products to ZANETTA within 21 (twenty-one) days of withdrawal, by sending them to the address indicated in the Return Form via the courier chosen by ZANETTA and indicated in the same form. The return shipping costs will be charged to the customer. ZANETTA reserves the right not to accept returns shipped with couriers other than that indicated in the Return Form, in particular if the delivery involves additional costs for ZANETTA or requires collection at a branch of the courier itself.

Returns must be shipped from the same country in which the original order was delivered.

 

The goods must be returned intact, undamaged, together with the original packaging (including any accessories, labels, tags, seals, etc.) and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to the normal diligence, without any signs of wear or dirt, in compliance with the following conditions:

 

  • the right of withdrawal may apply to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (including the accessory equipment, which must be intact: labels, tags, tags, seals, etc …);
  • returned products must be shipped inside the original packaging. In the absence of this, it is possible to use another suitable packaging for the shipment of the items;
  • the return shipment of the products, up to the certificate of receipt by ZANETTA, is under the full responsibility of the Customer. Therefore, in case of damage to the products during transport, ZANETTA will notify the Customer, so as to allow him to promptly file a complaint against the courier and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously cancelling the request for withdrawal or indicating to the customer the decrease in value of the asset and the relative refund;

 

ZANETTA will not be liable in any way for damage, theft or loss occurring during or in any case depending on the return shipment.

 

ZANETTA will refund the Customer the full amount paid within 14 (fourteen) days from the date of withdrawal. ZANETTA may suspend the refund until the returned product is received or until the Customer proves that he has correctly returned the product, whichever is earlier.

 

Unless otherwise agreed, ZANETTA will reimburse the Customer for the full amount paid including the original shipping costs, using the same payment method used by the Customer. In case of cash payment, the amount will be returned by bank transfer, using the bank details indicated by the Customer in the Return Form.

 

After the return of the products, ZANETTA will make the necessary checks relating to their compliance with the conditions and terms indicated in this document and if the checks are not concluded positively, it will notify the Customer, via e-mail, of the found existence of a decrease. of value of returned products, resulting from failure to comply with the aforementioned conditions. At the same time, ZANETTA will communicate the amount that will be deducted from the refund, without prejudice to the possibility, alternatively, for the Customer to get back, at his own expense, the products in the state in which they were returned to ZANETTA.

 

In the event of forfeiture of the right of withdrawal for any reason, ZANETTA will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.

In compliance with the provisions of article 59, paragraph 1, letter c), of the Consumer Code, the right of withdrawal does not apply to orders relating to customized Products such as, by way of example and not limited to, the Products on which they are engraved the initials of the Customer and the Products made on the basis of specific information provided by the Customer on the Website

 

2.7. REPLACEMENT OF PRODUCTS

Without prejudice to the Customer’s rights provided for in Articles 10 and 13 of these General Conditions and with the exception of customized Products referred to in Article 11, ZANETTA recognizes the Customer the ability to replace the Products purchased on the Website. To this end, the Customer must:

 

  • upon receipt of the Products, contact ZANETTA by e-mail at the address: shop@zanettapelletterie.it;
  • subsequently, fill in the form, received together with the Products you intend to replace, clearly indicating the code and size (as indicated on the Website) of the new Products you wish to receive;
  • no later than 14 (fourteen) days from the date on which the Products were received, send them to ZANETTA, in the original state in which they were at the time of receipt (avoiding to remove the labels), together with the form indicated in the previous paragraph.

 

Unless otherwise indicated on the Website, the delivery costs relating to the return of the Products are charged to the Customer.

 

2.8. WARRANTIES

All products sold by ZANETTA are covered by the legal guarantee of 24 (twenty-four) months for lack of conformity, pursuant to Title III of Legislative Decree 206/2005.

 

The warranty for lack of conformity operates only for products used correctly, in accordance with their purpose and the washing instructions contained on the label or otherwise supplied with the product.

 

The warranty does not cover defects resulting from misuse, improper maintenance and normal wear and tear. Keep your receipt or invoice. A receipt or invoice is required in order to take advantage of the guarantee. If you believe that the defective product is covered by warranty, contact the retailer by presenting the receipt or invoice to shop@zanettapelletterie.it.

 

Please note that the items can only be treated if they are in clean conditions. If it is necessary to wash the product, the laundry costs will be charged back to the customer.

 

All the shading and differences in the tones of the leather are fundamental characteristics of the product itself, and therefore cannot be considered as a manufacturing defect.

 

2.9. COMPLAINTS AND INFORMATION REQUESTS

Any complaint or request for information can be addressed to ZANETTA at the following address: VIA PORTA PRETORIA N 16 – 11100 – AOSTA (AO) ITALY or by filling out the form on the Contact page.

 

2.10. PRIVACY

The personal data collected with the placing of the Order will be processed by ZANETTA for sale and related activities, in accordance with the provisions of the law and the Privacy Policy available on the Website. Any further processing will be carried out only with the express consent of the Customer.

 

2.11. APPLICABLE LAW

Please read this Privacy Policy carefully, which applies to every access to the Website, even regardless of the purchase of the products sold there. Please also read, if you have not already done so, the Terms of Use, because they also contain important information on the security systems adopted by the Website.

 

We remind you that this Privacy Policy is governed by the European Regulation n. 2016/679 (the “Regulation”) which is in force from 25 May 2018. The Regulation guarantees that the processing of personal data is carried out in compliance with fundamental rights and freedoms, as well as the dignity of the data subject, with particular attention reference to confidentiality, personal identity and the right to the protection of personal data.

 

3.1. HOLDER OF PERSONAL DATA

PELLETTERIE ZANETTA S.R.L. with registered office in VIA PORTA PRETORIA N16 – 11100 – AOSTA (AO) ITALY (hereinafter, ZANETTA) is the independent owner of the processing of personal data of users who browse the Website, including navigation data, marketing data and profiling as well as data connected and correlated to sales made through e-commerce integrated into the Website and the related pre and post-sales support activities.

 

The person in charge appointed is LAURA ZANETTA.

 

We remind you that you can always contact the Data Protection Officer and exercise your rights (including the request for the complete list of appointed managers), by writing to the following email address shop@zanettapelletterie.it or by sending a request to ZANETTA (all attention of the Data Protection Officer) at the address shown on the Website.

 

3.2. RESPONSIBLE FOR THE PROTECTION OF PERSONAL DATA

ZANETTA has appointed the person in charge for the protection of personal data, who can be contacted at the following email address shop@zanettapelletterie.it for any information regarding the processing of your personal data and to exercise the rights illustrated below.

 

3.3. TYPE AND PURPOSE OF THE PROCESSING CARRIED OUT ON THE WEBSITE – LEGAL BASIS OF THE PROCESSING

Through the Website, different types of personal data are collected and processed, for different purposes and in different ways. More precisely:

 

  1. personal data relating to navigation, processed both in order to allow the Website to function correctly, and to manage the sending of messages relating to purchases and the cart, and to allow the management of contractual relationships with third parties connected to sales activities, both for marketing purposes. In this regard, we invite you to read the Cookie Policy accessible via the Website footer;
  2. personal data provided voluntarily by the user (such as, for example, the e-mail address, personal data, the password provided by filling in the registration form), or otherwise lawfully acquired during the interaction of the Website with the user or in the subsequent contact phase by the user with assistance by telephone or email, to find the user’s requests and offer the services, assistance and information requested about the products. It should be noted that registration and access via the social profile involve the communication of certain data (including Name, Surname, Email and any other data relating to the user and present on the social network itself) by the chosen social network and therefore require the acquisition of an explicit permission to be issued before logging in, which will allow you to perform actions with the user’s account. In some cases, social networks require you to obtain some feedback and information about the use of the log-in. For more information, please refer to the related privacy documentation on the social network;
  3. the personal data provided by the user as part of the online registration processes on the Website, sending the purchase order forms for products on e-commerce for the conclusion of e-commerce transactions and interrelation with users for functional and instrumental activities for the sale, as well as for any necessary pre- and post-sales assistance;
  4. with the express consent of the user, ZANETTA may process the personal data of the latter for marketing purposes, that is to send to the user (through traditional tools and through telematic tools such as newsletters, emails, sms, mms and smart messages) information and updates on products, sales, promotional campaigns, events and other initiatives promoted by ZANETTA, as well as messages aimed at concluding unfinished purchases (reminders on products viewed and abandoned cart);
  5. with the express consent of the user, ZANETTA may also process the personal data of the latter for the purpose of studying consumer habits and choices in order to make the products and initiatives more responsive to the tastes and needs of its customers.

 

With the exception of navigation data, regulated by the Cookie Policy, the processing of personal data is based on:

  • consent possibly provided by the user for the purposes referred to in point b) – with exclusive reference to the Social login – and points d) and e);
  • legitimate interest of both ZANETTA in providing the services of the Website, and of the user himself in navigating correctly on the Website and / or the legitimate interest of ZANETTA in responding to any customer requests.

With reference to the previous point (c), the legal basis of the processing indicated therein lies in the fulfilment of the contract and in the obligation to fulfil the pre and post contractual obligations.

It should be noted that, on the basis of the principle of legitimate interest, ZANETTA may contact you in order to offer you services and products similar to those previously purchased. It should also be noted that, on the basis of current legislation, this type of contact (so-called “soft spam”) does not require consent. However, you can, at any time, request the interruption of the treatment and ZANETTA will do so without delay.

 

3.4. SOURCE OF PERSONAL DATA

The personal data collected by ZANETTA are provided directly by the user (through registration on the Website or as part of the sales process), with the exception of the navigation data referred to in point 3 (a) above and for data collected in the event registration and access via social profile, as indicated in point 3 (b) above.

 

3.5. STUDY OF USERS ‘HABITS AND CONSUMPTION CHOICES

As indicated in point 3 (e) above and with the express consent of the user, ZANETTA may process the personal data of the user for the purpose of studying the habits and consumption choices of users in order to ZANETTA initiatives more responsive to the tastes and needs of its customers.

 

With the help of automated tools, ZANETTA will process data relating to the value and frequency of purchases (even if the latter were made during the sales period) as well as the type of products purchased (such as accessories, dresses, haute couture, pret-a -porter) over a specific period of time. This study has the sole objective of offering customers and users products, services and initiatives more responsive to their tastes and needs. In this regard, it should be noted that the study of user and customer behaviour will take place in a non-invasive manner in the personal sphere.

 

As indicated in the previous point 2 (a) and with the express consent of the user, ZANETTA may process the personal data of the user himself, using automated tools, to study cookies in order to verify navigation on the Website and to propose products. and services in line with the navigation activity.

 

3.6. METHOD OF PROCESSING OF PERSONAL DATA CARRIED OUT BY ZANETTA

The personal data collected through the ZANETTA website are processed using mainly IT and telematic methods and tools, adopting the necessary security measures in order to minimize the risk of destruction or loss, even accidental, of the data itself, of non-access authorized or processing that is not permitted or does not comply with the collection purposes indicated in this Privacy Policy.

However, these measures, due to the nature of the online means of transmission, cannot absolutely limit or exclude any risk of unauthorized access or loss of data. To this end, it is advisable to periodically check that the computer is equipped with adequate software devices for the protection of data network transmission, both incoming and outgoing (such as updated antivirus systems) and that the Internet service provider has adopted suitable measures for the security of data transmission over the network (such as firewalls and spam filters).

On the Website, every purchase is made with maximum security thanks to the use of the most advanced technological and coding systems (SSL).

 

3.7. COMPULSORY OR OPTIONAL NATURE OF DATA PROVISION.

With the exception of navigation data (whose provision and collection are governed by section 7 of the “Cookie Policy” of this page), the provision to ZANETTA of personal data collected through the Website is to deal with requests and queries from users, both for marketing purposes and for the study of consumption habits and preferences is free, optional and optional.

Failure to provide it does not limit the use of the Website, however it may make it impossible for ZANETTA to meet requests for information and questions, or to send information material, updates, newsletters and invitations to ZANETTA events.

The provision of personal data, in particular personal data, e-mail address, postal address, telephone number and bank details (in the case of payments by credit card) is necessary with regard to the conclusion of the contract purchase of products through the Website.

Conversely, some of said data could be indispensable for the provision of other services rendered on the Website and related to the sale (pre- and post-sales services, such as, for example, tailor-made service, collection in boutiques, transport, replacement, etc.) or to fulfil obligations deriving from laws or regulations (tax compliance and anti-money laundering legislation). Failure to provide the data may therefore constitute, depending on the case, a legitimate and justified reason for not executing the contract for the purchase of products on the Online Boutique and / or the provision of related services.

Depending on the case and, where necessary, the mandatory or optional nature of the data communication will be indicated from time to time, by adding a special character (*) to the mandatory information or only the data necessary for the provision of services and for the purchase of products on the Website. Failure to provide optional personal data will not entail any obligation or disadvantage.

 

3.8. CATEGORIES OF RECIPIENTS OF PERSONAL DATA

ZANETTA communicates the personal data of users of the Website only within the limits permitted by law and in accordance with what is indicated below. In addition to what is indicated in the previous point 3 b. (i.e. the Social login), personal data may be known by:

 

  • employees and consultants of ZANETTA who will operate as subjects authorized to process the internal organization of company activities;
  • the Service Provider, other companies that perform specific technical and organizational services connected to the Website (logistics services, IT services and marketing services) for ZANETTA, as data processors.

 

Personal data may also be known by:

  • third parties, solely to execute the product purchase agreement on the Website (such as the credit institution for the execution of remote electronic payment services by credit / debit card);
  • to police forces or judicial authorities, in accordance with the law and upon formal request by such persons, or in the event that there are reasonable reasons to believe that the disclosure of such data is reasonably necessary to (1) investigate , prevent or take action relating to suspected illegal activities or assist state control and supervisory authorities; (2) defend against any claim or accusation by third parties, or protect the security of its website and the company; or (3) exercise or protect the rights, property or safety of ZANETTA, its affiliates, customers, employees or any other person.

Your data will not be disclosed and will be transferred abroad only by ensuring adequate levels of protection and safeguarding for the protection of the data, in accordance with current legislation. The data centres used by ZANETTA for the processing of collected data are located on the territory of the European Union.

 

3.9. DATA RETENTION PERIOD

Personal data collected for sales purposes are kept for a period not exceeding 10 years, in accordance with the legislation on tax and civil matters. Furthermore, these data can be kept for a further period of time, in order to respect the unlimited guarantee granted to the customer.

The personal data provided for marketing and profiling purposes are kept for the period necessary for the specific processing, also on the basis of the particular sector of activity (luxury products – 7 years) and in consideration of the interest shown by the customer to receive updates. regarding products, events and fashion shows organized by ZANETTA.

 

3.10. RIGHTS RECOGNIZED BY THE USER PRIVACY LAW

The user always has the right to obtain from ZANETTA confirmation of the existence or not of personal data concerning him, even if not yet registered, and their communication in an intelligible form. He also has the right to obtain information about the origin of personal data; the purpose and method of processing; the logic applied in case of processing carried out with the aid of electronic tools; the identification details of the data controller and data processors; the indication of the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as, for example, data processors or a subject authorized to process the data.

 

The user also has the right to request updating, rectification or, when interested, integration of personal data, cancellation, transformation into anonymous form or blocking of personal data, processed in violation of the law including those that do not need to be kept for the purposes for which the data were collected or subsequently processed; the attestation that the above operations have been brought to the attention, also as regards their content, of those to whom the data have been communicated, except in the case in which this fulfilment proves impossible or involves the use of means manifestly disproportionate to the protected right. The user also has the right to data portability.

 

The user has, however, the right to object in whole or in part, for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection, to the processing of personal data concerning him for the purpose of sending advertising or direct marketing material or for carrying out market research or commercial communication and also has the right to request the limitation of the processing of data concerning you. The right of opposition may also be exercised specifically, with regard to one or more methods of sending marketing communications. The rights listed above may be exercised by contacting the Data Protection Officer by writing to shop@zanettapelletterie.it.

 

The optional, explicit and voluntary sending of electronic mail to the addresses indicated on the Website entails the subsequent acquisition of the sender’s address, necessary to respond to requests and keep track of them, as well as any other personal data included in the electronic communication, for legal purposes.

The user also has the right to lodge a complaint with the competent supervisory authority as well as the right to revoke the consent previously given.